Important – read carefully these terms and conditions before clicking for order confirmation.
Confirming your order, it means you accept and will comply with these terms and conditions and also the privacy policy.


1.   The present terms and conditions establish the sale, including registration, the order and access to “OLIVER WOODES” items, offered by Heinemann Industries Limited (hereinafter “Heinemann” or “we”), Irish company number 79215, with registered office at 88, Harcourt Street, D02 DK18 Dublin, Ireland, on the website, and apply to all contracts for purchase and sale of “OLIVER WOODES” items, concluded between the aforementioned Heinemann and any user that proceeds to order through that website.

2.   For the purposes of these general conditions the following definitions apply:
A. “OLIVER WOODES” – Items traded by Heinemann owner of all copyright or related rights, as also other rights that may be subject to the protection provided in Industrial Property Code, on the website with the address indicated above and supplier of goods available to order at the same website.
B. “User” – Any non-trader individual, who orders items through the website

3.   Present conditions do not exclude User rights and guarantees prevailing in the legislation for contracts of this nature.


1.  OLIVER WOODES’s items order, purchase and sale is completed under the presumption that de User knows, accepts and fully agrees with the Terms & Conditions.

2.  Upon acceptance of Terms and Conditions, the User confirms that she or he read the Terms and Conditions, and has legal capacity to accept them and conclude the purchase and sale contract of OLIVER WOODES items.


1.   To make an order the User must register in advance by filling up the form on

2.   After registration as a customer, the User can access his personal online account, by logging in after inserting a personal and non-transferable password, of his choice, at the time of the registration.

3.   From the moment the User access his personal online account, he is subject to these Terms and Conditions, as well as the laws and regulations governing its operation and use.


1.   The website is directed to Users wishing to acquire OLIVER WOODES’s items, from anywhere, 24 hours a day, 7 days a week.

2.   Information about essential characteristics of OLIVER WOODES items can be found at

3.   Heinemann reserves the right to modify at any time the information, the offer of OLIVER WOODES items, prices, promotions and trade conditions, presented on


1.   After logging his personal account on, User may proceed to purchase online OLIVER WOODES’ items, by following these steps:

a) Selection of the item(s);
b) Addition of the selected item to User’s “shopping bag”;
c) Registration of User’s personal data, with the option to integrate Heinemann database in the terms presented in these Terms and Conditions;
d) Indication of the “Delivery Location”, “Billing Address” and “Payment Method”;
e) Introduction of User’s ID Tax Number

2.   Heinemann will provide all the details of the purchase through, allowing the identification and correction of any errors, and will ask you to accept the Terms and Conditions, so as and purchase terms.

3.   User shall be informed about the status of his request/order by receiving an email message, concerning “the order confirmation”, and a second message after the payment confirmation, concerning the “Shipping order”.

4.   Finally, User’s request/order will be delivered by the logistics operator, in the “Shipping Address” specified at the purchase process and with the corresponding detailed invoice.

5.   The completion of the online order for all the items included in the “shopping bag” assumes the acceptance by the User of purchase of these items, for the described prices and within the terms described on the website, and the User may only place orders through with the prices, terms and conditions set forth in it.

6.   If Heinemann, for whatever reason, does not accept User’s request, a right that Heinemann expressly reserves, User shall be informed.

7.   The satisfaction of all orders placed on the website mentioned above is subject to the availability at Heinemann, which will try to ensure that all items available for sale on the website are in stock. However, Heinemann, reserves the right not to accept any orders or cancel orders already confirmed for items in which there is no stock, and in these cases, Heinemann shall inform the User of this fact and reimburse the amount received.

8.   Heinemann does not accept orders on the following situations:

a) The total value exceeds € 15.000,00 (fifteen thousand euros);
b) The purpose of the purchase is to resale the items;
c) The item is not available at Heinemann;
d) The payment is not made using any of the payment options
available at;
e) The payment is not confirmed.


1.   All prices of OLIVER WOODES items listed on the website include the Value Added Tax (VAT) at the rate of 23% or at the rate that at any time results of the legal provisions in force. The total VAT amount payable by the User will be described on the invoice to be sent to the User.

2.   The prices of OLIVER WOODES items, as well as their characteristics, are subject to change without prior notice from Heinemann. However, such changes will be posted on the website in order to keep users informed, by which is meant that the User became aware of them prior to the order.

3.   Checking up any error in the price of the ordered items, whether Heinemann, whether the User may, at any time before the dispatch of the goods, cancel the order.

4.   Prices are always subject to final validation and according to invoice for the purchase.


1.   To promote the privacy and security of documents and information to be transmitted over the Internet, the User can make the payment of their purchases through the management of payments entity.
2.   To this end, Paypal offers payment through all major credit cards.

3.   Payments can also be executed through SEPA Direct Debit or wire transfer.


1.   Delivery charges are supported by the customer.  Shipping costs and time are available during the order process.

2.  Delivery charges will be displayed before the final validation of the purchase and the website has a detailed section detailing the most relevant terms.

3.  Free shipping may apply to specific conditions.


1.   Heinemann shall dispatch the item or items ordered by User, Monday to Friday, except for holidays, and in the days and timetable set by the logistics company, to the address provided by user at the time of order confirmation.
2.   Heinemann undertakes to comply the order, between the 2nd day after the payment to a maximum period of 15 days, counting from the payment validation day. This maximum period can be extended up to 5 weeks when customized items are ordered.
3.   Heinemann will inform user in regards to unavailability of the ordered item or items, and will reimburse the amount paid for such item or items, within 15 days, counting from the date of awareness of such unavailability.
4.   The responsiveness of Heinemann within the referred time limits is, however, depending on the stock availability.
5.   In case of unavailability of the courier to deliver the order on the specified date, User will be contacted to set up a new delivery date.
6.   The order is considered to be dispatched in the moment that Heinemann delivers the to the courier company, and this will be responsible for its delivery to the User, as in the terms listed below:
a) Items will be shipped to User by the courier which will be held responsible for any delay in the order delivery;
b) In the case there is no one to receive and sign the confirmation at the “Shipping address”, the logistics operator will not deliver any item;
7.   A delivery is considered done or an item considered delivered with the signature of the delivery receipt at the given address as “Shipping address”.


1. Order cancelation before shipping
a) User can cancel the order of the items without any charge, provided that they haven’t been shipped yet.
b) If User makes an order and wants to cancel it, should contact immediately our customer service and ask for the cancellation of the order via e-mail [email protected]. Only after this procedure it is possible to cancel the order. If the request for cancellation is successful, User will be notified by e-mail of this decision, and the cancellation will be processed at no cost to the User.
2. Return of defective items
User has the right to return delivered items if it those present defects or other non-conformity due to the ordered items, that should be reported in no more than 5 days and the return must be made in the period of 14 days after receiving the order. This does not affect your statutory rights. If your claim is justified, the price paid for the item will be refunded and the logistic company, in order to schedule day and time to collect the defective item for return, will contact you. To know more about Exchanges and Returns please see our Exchanges and Returns policy.

3. Items return
a) User may proceed to return of ordered items until 30 days after the receipt, provided that:i. Items have not been used.
ii. The item maintains its original characteristics and tags and packaging is intact.
iii. All shoes have been tried on a carpeted surface before use.
iv. Underwear has not been unpacked and is returned within 14 days.
v. During any Sale period items must be returned in no more than 14 days.
b) For customized items, as the product has been personalized, returns are only offered for faulty goods
c) User will support the shipping costs of a non-defective item. To request the return of the item User needs to send an email for [email protected]. Heinemann will advise the user in regards to the shipping cost.d) Once the returned item is received, Heinemann will review and confirm its good condition, and when applicable, will refund the User of the amount paid, within 15 days and without any costs, except for any shipping costs, taxes or customs charges.
e) If the returned items are damaged or used, Heinemann, reserves the right not to accept the return as well and refuse to refund the paid amount.

4. Item Exchange
Heinemann, accepts exchange of an item for another item. In such cases Heinemann will support the shipping costs related to an exchange, as long it’s the first exchange. In case User wishes to exchange an item for the second or following time, User will support the shipping costs.


Heinemann will make every effort so that the colors of the items that appear on the website are the most accurate and real as possible. However, as computer monitors may vary, we cannot guarantee that your monitor is showing the exact colors.


1.  In order to achieve and improve our services, Heinemann will strive to meet and resolve all complaints made by the User within 8 (eight) business days through [email protected].
2.  EU customers, if parties cannot reach a final solution together, can also submit a complaint to the European Commission Online Dispute Resolution at


OLIVER WOODES items have the benefit of the compliance guarantee in the legislation applicable to the sale of consumer goods.


1.   Heinemann does not guarantee the permanent availability of this service and will not be held responsible for any damage that may result, directly or indirectly from the use or inability to use, for any reason, of the referred website, namely in the case of access unavailability, technical issues or errors in the telematics networks for data transfer, external intrusion or presence of computer viruses, and it will not assume any responsibility for technical problems that may occur in computer equipment used when connecting to the internet through the referred website.

2.   Heinemann, will not assume, likewise, any liability for any damages arising, direct or indirectly, of force majeure situations, and by this is understood, any event out of control or will of Heinemann that prevents Heinemann totally or partially, permanently or temporarily, to meet its obligations, namely strikes, failure on the power grid, in telecommunications services or any other services, fire, flood, inability to obtain items, materials or services, breakdowns, delays from suppliers or couriers and changes in legislation or administrative regulations.

3.   Heinemann is not held responsible for any misuse of User’s website access data, once this data is personal and not transferable.


Heinemann reserves the right to change, at any time these Terms and Conditions, upon notice, considering this effected by publishing on the site the updated Terms and Conditions.


1.   User authorizes the collect and computer processing of its personal data by Heinemann including all data disclosed at the time of registration on the website

2.   The data provided by the user are meant for registration in the website, for access control and training, implementation and management of the buy and sale contracts of OLIVER WOODES items.

3.   The responsible for User`s personal data is Heinemann and it can also be accessed by the service providers of Heinemann, including, but not limited to, accounting and audit firms.

4.   User may, at any time, use the right to access and rectify his or her data.

5.   In the use of User`s personal data for advertising purposes, Heinemann warns the User that some of its personal data may float into the web without any security conditions, with the risk of being seen and used by unauthorized third parties, which the User acknowledges.

6.   User authorizes the collection of his personal data and its computerized process in order to allow orders shipping and administrative operations related to it, including its monitoring and provision of information to User, as also to elaborate statistical studies, promotional actions and direct marketing by Heinemann..


1.    These Terms and Conditions apply while the supply of goods is made through the website

2.   The previous paragraph shall not diminish the possibility of review and or subsequent modification of these conditions.

3.   The failing of one or more Terms and Conditions does not prevent the application of the remaining conditions neither imply the invalidity of the concluded deal.


1.   Computerized records kept in the informatic system of Heinemann are considered as proof of the conclusion of the contract between the parties and the conditions under which it was concluded.

2.   Records of orders receipts and invoices related with orders will be carried out on a reliable and durable support.


1.   These Terms and Conditions are subject to the European Union laws followed by the Laws of the Republic of Ireland.

2.   Any issues or disputes arising out of these Terms and Conditions, or from contracts to which they apply or are related, in particular concerning to its validity, effectiveness, interpretation, integration, application or fulfilment, shall be subject to the exclusive jurisdiction of the District Court of Dublin, expressly renouncing to any other.