For any urgent queries, please contact our customer service team at [email protected]. They are always on hand to help during the office hours of 9 am-5 pm GMT, Monday-Friday (excluding Bank Holidays).
Please note: Due to courier restrictions we cannot deliver to PO Box addresses or APO addresses.
DELIVERY COSTS
The following table depicts shipping costs to specific locations and according to the type of item being shipped.
DESPATCH TIMING OF ORDERS
We aim to dispatch all orders within 3 working days of being placed, and 2 working days for orders placed by 1pm GMT Monday to Friday. Please note that during busy periods and in sale, this is sometimes not possible and we regret we cannot make any amendments to purchases once ordered.
USING A DIFFERENT DELIVERY ADDRESS
If you don’t think you’ll be at home to receive your parcel, please give us an alternative address if it suits you better – for example, your work address.
IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES
Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.
IF THERE ARE DELAYS
We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If you feel you should have already received your parcel, please contact our customer service people and they will be glad to help you tracking your order.
DELIVERY COSTS IF YOUR ORDER COMES IN TWO DELIVERIES
Even if your order arrives in two packages you will only pay one delivery cost for your order, regardless of how many parcels we send out to you. But, please note that the higher cost will apply.
REPLACEMENT FOR NON-DELIVERED GOODS (outside areas 1, 2 and 3)
In the event that an order delivered outside Areas 1 to 3 does not arrive within the approximate delivery period stated, we will do our best to assist in tracking your order. Where there has been no delivery beyond 21 working days, we will process a replacement order.
CONTACTING US ABOUT YOUR ORDER DELIVERY
If you have any specific queries regarding delivery, please contact us at [email protected] or alternatively call us on +351 925 270 865 and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT, Monday to Friday.
RETURNS POLICY
We love our clothes, but we don’t want anyone to keep an Oliver Woodes garment if they don’t want it. So, if for any reason at all you want to return something, you can do so within thirty days of delivery.
It doesn’t matter whether you’ve tried the garment on or not (except for underwear and beachwear – see below). We’ll give you a full refund or exchange the item. We don’t refund the original postage and packaging charge, but if you just want us to exchange the item then you don’t pay any delivery postage for the replacement.
Please note, postage charges for returning goods back to us are your responsibility, we strongly recommend you ask for a proof of postage and insure your parcel in case it goes missing on its way back to us.
There are only a few exceptions to our thirty-day guarantee:
− During the SALE we have a fourteen-day return policy for all goods.
− For UNDERWEAR and BEACHWEAR we ask that you return products to us within 14 days of shipping date. We will be happy to refund or exchange underwear provided they are in perfect condition, unworn, and in their original packaging.
− For FOOTWEAR, the original boxes are considered part of the product, and must be returned in their original condition, within protective packaging.
− For CUSTOMIZED items, as the product has been personalized, returns are only offered for faulty goods.
DELIVERY SUMMARY
While we make every effort to always deliver within our estimated times. However exceptionally high volume of orders during busy periods may imply some delays. Please rest assured that your order is on its way, it might just take a bit longer than usual in times such as summer holidays, Christmas and when volcanoes erupt.
